Our cloud provider has restored full functionality in the affected region. We continue to monitor the situation.
Posted Oct 10, 2020 - 22:07 UTC
Traffic is getting back to normal levels after redirecting it to other functioning regions. This is to mitigate the outage while our cloud provider fixes the underlying issue on their end.
Posted Oct 10, 2020 - 21:52 UTC
One of our cloud providers is currently experiencing an outage in our South American region. Other regions are unaffected and the service continues to operate normally in those locations. We are working with them to remediate the situation as soon as possible.
Posted Oct 10, 2020 - 21:37 UTC
This incident affected: Outbound Calls, Inbound Calls, Web Apps, and Database Connectivity.